IT HELP DESK OFFICER || Rwanda Information Society Authority (RISA)
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
Technology Innovation Division Manager
Job responsibilities
- Perform timely curative and preventive maintenance of ICT equipment;
- Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts;
- Train the end users on the use of up-to-date IT tools and facilities;
- Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court;
- Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related;
- Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive
action when required.
Qualifications
Advanced diploma in Software Engineering
0 Year of relevant experience
Advanced diploma in Computer Science
0 Year of relevant experience
Advanced diploma in Computer Engineering
0 Year of relevant experience
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
Bachelor's Degree in Software Engineering
0 Year of relevant experience
Bachelor's Degree in Computer Science
0 Year of relevant experience
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
Advanced Diploma in Information Management System
0 Year of relevant experience
Bachelor's degree in Information Management system
0 Year of relevant experience
Required competencies and key technical skills
Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
Ability to convert high-level customer needs into a technical development strategy
Ability to manage and troubleshoot TCP / IP networking issues
Ability to repair PCs and other hardware equipment
Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
Experience in Desktop Support, Network Administration, System Administration
Analytical skills;
Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
Psychometric Languages
English
Français
Psychometric Domains
Critical thinking
Competence / Skills
Problem solving
Competence / Skills
Decision making
Competence / Skills
Analytical skills
Competence / Skills
Time management
Competence / Skills
Knowledge/Awareness
Behavior and attitude
Behavioral observations
Behavior and attitude
Patience
Behavior and attitude
Time for reaction
Behavior and attitude
Clear and Effective Communication
Communication skills
Adaptability and Flexibility
Communication skills
APPLY HERE NOW : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
15-08-2025 7:52 AM to 22-08-2025 7:52 AM
