google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
Chief Digital Officer/ HoD
Job responsibilities
• Provide responsive and effective IT support to RDB employees, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems reported by users, ensuring timely resolution.
• Log and track support requests and incidents, maintaining accurate records of user issues and solutions.
• Create and update knowledge base articles and FAQs to assist users in resolving common issues independently.
• Communicate clearly and courteously with end-users, providing instructions and guidance for issue resolution.
• Assist with hardware setup, maintenance, and repairs, ensuring equipment is in working order.
• Install, configure, and update software applications on user devices as needed.
• Offer basic IT training to users to improve their technical proficiency.
• Promote IT security awareness among users and enforce security policies and procedures.
• Gather user feedback on IT services and systems to identify areas for improvement.
Qualifications
Bachelor's Degree in Computer Science
3 Years of relevant experience
Bachelor's Degree in Information Technology
3 Years of relevant experience
Required competencies and key technical skills
Proficiency in French and Kinyarwanda is an added advantage
Strong command of written and spoken English;
Ability to multi-task, plan, organize and get things done as required;
Demonstrated strong skills in networking (routing and switching), system administration (Windows and Linux OS), DBMS
Demonstrated strong understanding of ITIL, PMP, CISSP, CISA and other relevant software and security systems;
High integrity and professional ethical standards
In-depth knowledge of computer hardware, software, and networks
Psychometric Languages
English
Psychometric Domains
Time management
Competence / Skills
Assertiveness
Communication skills
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