PKI REGISTATION SUPPORT OFFICER |Rwanda Information Society Authority (RISA)
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
Public Key Infrastructure Division Manager
Job responsibilities
● Verification of the applicant’s information and provision of related digital certificate services;
● Responds to inbound phone calls, customer requests, and emails to ensure that effective action is taken;
● Assists users using appropriate and trusted methods/tools;
● Uses procedures, policy manuals, knowledge base and other reference materials to assisting or resolving customer issues;
● Provides cancellation quotes based on state-specific requirements and contract terms;
● Handling customer requests from beginning to end;
● Provides information on required user guide;
● Evaluates and processes the claims, from customers Maintains accurate log of claim at every step of the process;
● Works with Trust Services delivery Manager on the following user claims. Report claims regularly;
● Makes escalated judgement decisions and provides resolution as dictated by internal policy;
● Working as a team member focusing on customer service;
● Perform any other duties as assigned by supervisors.
Qualifications
Advance Diploma in Information Management
0 Year of relevant experience
Bachelor's Degree in Information Management
0 Year of relevant experience
Advanced diploma in Computer Science
0 Year of relevant experience
Advanced diploma in Computer Engineering
0 Year of relevant experience
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
Bachelor's Degree in Computer Science
0 Year of relevant experience
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
Advanced Diploma in Information Management System
0 Year of relevant experience
Bachelor’s Degree in ICT Engineering
0 Year of relevant experience
Bachelor's Degree in Information Technology Management
0 Year of relevant experience
Bachelor's Degree in Information Systems
0 Year of relevant experience
Bachelor of Science in Information Technology
0 Year of relevant experience
Bachelor's Degree in Information Technology
0 Year of relevant experience
Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
Bachelor’s in Information Sciences
0 Year of relevant experience
Advanced Diploma in Information Sciences
0 Year of relevant experience
IT Network Infrastructure
0 Year of relevant experience
Advanced diploma ( A1) in Business Information Technology
0 Year of relevant experience
Bachelor's Degree in Computer Applications
0 Year of relevant experience
Advanced Degree in Information systems
0 Year of relevant experience
Bachelor's degree in Information Management system
0 Year of relevant experience
Bachelor's Degree in Internet of Things
0 Year of relevant experience
Advanced Diploma in Computer Application
0 Year of relevant experience
Bachelor's Degree in Network Engineering
0 Year of relevant experience
Bachelor's degree in Computer programming
0 Year of relevant experience
Bachelor's degree in Information Security
0 Year of relevant experience
Bachelor’s degree in Networking
0 Year of relevant experience
Advanced Diploma in Information Technology
0 Year of relevant experience
Bachelor of Science in Internet Systems
0 Year of relevant experience
Advanced Diploma of Science in Internet Systems
0 Year of relevant experience
Advanced Diploma (A1) in Network Engineering
0 Year of relevant experience
Advanced Diploma in Computer Programming
0 Year of relevant experience
Advanced Diploma (A1) in Information Security
0 Year of relevant experience
Advanced Diploma in Internet of Things
0 Year of relevant experience
Required competencies and key technical skills
Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
Customer care skills
Analytical skills;
Communication and Collaboration Skills
Psychometric Languages
English
Français
Psychometric Domains
Critical thinking
Competence / Skills
Problem solving
Competence / Skills
Decision making
Competence / Skills
Analytical skills
Competence / Skills
Time management
Competence / Skills
Knowledge/Awareness
Behavior and attitude
Processing speed
Behavior and attitude
Attention and concentration
Behavior and attitude
Behavioral observations
Behavior and attitude
Patience
Behavior and attitude
Time for reaction
Behavior and attitude
Clear and Effective Communication
Communication skills
Active Listening
Communication skills
Adaptability and Flexibility
Communication skills
Influence and Persuasion
Communication skills
APPLY HERE NOW : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
15-08-2025 8:25 AM to 22-08-2025 8:25 AM
