IT HELP DESK OFFICER || Rwanda Information Society Authority (RISA)
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
Technology Innovation Division Manager
Job responsibilities
• Support personnel, and act as focal point when end-users face hardware, software, or system issues;
• Administer desktop computers, printers, IP telephone, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment,
security updates and patches;
• Keep inventory of all equipment, software, and licenses;
• Monitor and work on responding quickly to incoming requests related to IT issues;
• Maintain user PC, including upgrades and needed configurations;
• Monitor the LAN or WAN infrastructure in the office;
• Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly;
• Taking care of all the networking issues and troubleshoot it as soon as possible;
• Maintaining and creating a document management system to protect and restore the data;
• Provide phone, remote access, and desktop support of Intel based hardware and software systems;
• Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system;
• Must maintain accurate and timely service tickets;
• Maintain licensing compliance and asset tracking databases of hardware and software;
• Serve as local data recovery expert of failed hard drives and PC based systems;
• Assist users in configuring approved wireless devices.
Qualifications
Advanced diploma in Software Engineering
0 Year of relevant experience
Advanced diploma in Computer Science
0 Year of relevant experience
Advanced diploma in Computer Engineering
0 Year of relevant experience
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
Bachelor's Degree in Computer Science
0 Year of relevant experience
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
Advanced Diploma in Information Management System
0 Year of relevant experience
Bachelor's Degree in Software Engineering,
0 Year of relevant experience
Bachelor's degree in Information Management system
0 Year of relevant experience
Required certificates
Certifications in A++, N++, MCIP, MCSA, CCNA
Required competencies and key technical skills
Integrity
Strong critical thinking skills and excellent problem solving skills
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Problem solving skills
Risk management skills
Results oriented
Databases and management information systems
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
Ability to convert high-level customer needs into a technical development strategy
Ability to manage and troubleshoot TCP / IP networking issues
Experience in Desktop Support, Network Administration and System Administration
Ability to repair PCs and other hardware equipment
Understanding of ICT specifications for different equipment, PCs, Printers, scanners;
Good analytical skills and problem solving techniques
Good interpersonal communication skills and ability to work with others under pressure and solve problems
Strong drive to provide excellent service and experience to end-users
Good analytical skills, ability to do prioritization, effectively manage time
Stakeholders management and problem solving skills
Psychometric Languages
English
Français
Psychometric Domains
Critical thinking
Competence / Skills
Problem solving
Competence / Skills
Decision making
Competence / Skills
Time management
Competence / Skills
Knowledge/Awareness
Behavior and attitude
Patience
Behavior and attitude
Clear and Effective Communication
Communication skills
Conflict Resolution
Communication skills
Adaptability and Flexibility
Communication skills
APPLY HERE NOW : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
19-08-2025 9:04 AM to 27-08-2025 9:04 AM
