IT HELP DESK OFFICER ||| MUSANZE DISTRICT , NORTHERN, RWANDA
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
Director of Administration and Finance
Job responsibilities
Maintain and troubleshoot all network and computer related issues;
Integrate security, physical control solutions for all confidential data and systems;
Monitor performance and manage parameters to provide fast responses to front-end users.
Identify user needs and system functionality and ensuring ICT facilities meet these needs
Planning, budgeting, developing and implementing ICT action plan
Maintaining and developing a modern, cost effective, stable and ICT infrastructure available
24 hours
Scheduling upgrades and security backups of hardware and software
To ensure relation with external ICT companies
To install computers, printers and other peripheral devices
To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s
as well as manage ICT equipment’s and toner requests.
Setup a stable schedule of preventive maintenance of computers, printers and other ICT
equipment’s
Setup and support staff members in audio/visual equipment for presentations, workshops or
trainings.
Install, maintain, troubleshoot and update operating systems, antivirus and application
programs.
Removal/disposal of non-functional ICT equipment’s.
Provide effective IT support in different departments on time
To ensure that software license laws are adhered to.
Developing in liaison with HR, a formalized training program for users with the aim of
raising skills, standards, and awareness in the use ICT applications.
To ensure the integrity, security, confidentiality of data kept in departments
To perform other related duties and responsibilities assigned by supervisor.
Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of
them..
Qualifications
Bachelor's Degree in Software Engineering
0 Year of relevant experience
Bachelor's Degree in Computer Science
0 Year of relevant experience
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
Bachelor’s Degree in ICT Engineering
0 Year of relevant experience
Bachelor's Degree in Information Technology Management
0 Year of relevant experience
Bachelor's Degree in Computer Applications
0 Year of relevant experience
Required competencies and key technical skills
Problem solving skills
Time management skills
Risk management skills
Resources management skills
Understanding of ICT specifications for different equipment, PCs, Printers, scanners
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
Ability to convert high-level customer needs into a technical development strategy
Ability to manage and troubleshoot TCP / IP networking issues
Experience in Desktop Support, Network Administration and System Administration
Ability to repair PCs and other hardware equipment
Decision making skills
High level of integrity, confidentiality and professional ethics;
Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential, controversial or sensitive nature
Analytical and problem solving skills
Skills in Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage,
Integrity skills
Result oriented
Psychometric Languages
English
Psychometric Domains
Problem solving
Competence / Skills
Analytical skills
Competence / Skills
Time management
Competence / Skills
Self-report measures
Behavior and attitude
Assertiveness
Communication skills
APPLY HERE : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
11-07-2025 11:04 AM to 31-07-2025 11:04 AM
