Event Details:
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Designation: Business Development Manager
Department: Sales
Immediate Manager: Country Manager
Direct Reports: N/A
Critical Relationships: Country Director, Account Manager, Customer Experience Agent
Overall Purpose:
The Business Development Manager is responsible for generating sales for the business using a variety of sales techniques. The role involves improving the organization’s market position and achieving financial growth through short-term target achievements and long-term strategic expansion.
Key Result Areas
Revenue Generation (60%)
Identify new business opportunities, including new markets, growth areas, trends, customers, products, and services.
Conduct research to identify new markets and customer needs.
Possess a strong understanding of company products, industry competition, and market positioning.
Lead generation by identifying new sales leads and pitching products and services.
Promote company products/services, addressing or predicting client needs.
Prospect for potential new clients and convert them into increased business.
Present new products and services while enhancing existing relationships.
Provide insights to senior management on business trends to support the development of new services, products, and distribution channels.
Identify opportunities for campaigns and distribution channels to increase sales.
Develop quotes and proposals.
Prepare sales contracts ensuring adherence to legal rules and guidelines.
Expected Outcomes:
Increased revenue.
Increased market share.
High customer satisfaction.
Client Relations Management (35%)
Ensure the smooth and successful transition of new clients to the account management team.
Maintain and nurture fruitful relationships with existing clients.
Deliver an excellent client experience, ensuring customer needs are met or exceeded.
Provide an outstanding sales process, trustworthy feedback, and after-sales support.
Offer feedback to technical staff and internal colleagues to enhance customer satisfaction.
Expected Outcomes:
Revenue growth.
High client retention.
Positive company image.
Reporting (5%)
Submit weekly and monthly progress reports detailing achievements and areas for improvement.
Ensure accurate data entry and management in the company’s CRM or any sales management system.
Assist in strategizing for performance improvement.
Expected Outcomes:
Accurate reports to aid informed decision-making.
Enhanced performance strategies.
Competences and Skills
Core Competences
Entrepreneurial & Commercial Thinking: Identify business opportunities, demonstrate financial awareness, and control costs while maximizing profit. Stay updated on competitor information and market trends.
Relating & Networking: Build and maintain strong relationships with customers and internal teams. Develop effective networks of contacts inside and outside the organization.
Delivering Results & Meeting Customer Expectations: Focus on customer needs and satisfaction, maintain high quality and productivity standards, and monitor service excellence.
Role-Specific Skills
Technical Skills: Cold calling, networking, persuasive pitching, and sales techniques.
Personal Qualities: Strong negotiation skills, ability to build rapport, time management, planning, problem-solving skills, and superior presentation abilities.
Technology Skills: Proficiency in MS Office and CRM software.
Language Skills: Fluent in verbal and written English.
Driving License Category B
Application Process:
Interested candidates should submit ONLY their C.V. and an application letter by Wednesday, 9th April 2025 via the apply button. Certificates and testimonials need NOT be attached.
*Due to the volume of applications received, only shortlisted candidates shall be contacted*