Barman || Mantis Akagera Game Lodge, KAYONZA DISTRICT
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
JOB DESCRIPTION: BARMAN
1. Department
FOOD & BEVERAGE
2. Reports to
Food & Beverage Manager
Assistant F&B Manager
F&B Supervisor
job purpose
To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guests in the restaurant, bar, meeting & events and room service in line with Companies Policies, Procedures and Service Standards.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.
Responsible for the efficient operation and high quality service of Hotel’s bar outlets.
Maintain product knowledge of all drinks, snack and wine lists in order to advise and make recommendations to guests.
Use every opportunity to maximize sales.
Serve beverage items with flair and professionalism according to company standards.
Ensure all service areas and equipment are kept clean and organized.
Ensure revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities.
Log and inform your Manager of any system problems
Follow policies and procedures outlined in the Company Brand Standards Manual, Departmental Service Standards / Procedures Manual and Company Policy Manuals.
Complete all duties, and ensure a concise hand over.
Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Orders and collects beverages from the store after determining needs per par stock levels, writing out requisitions and having them authorised by the Food & Beverage Manager, Assistant Food & Beverage Manager or Supervisor.
Cleans bars and bar area, sets up bar display, prepares beverage accessories (lemons, olives, etc.) bar equipment and utensils.
Is able to deal with guest complaints and provide satisfying solutions to guests.
Maintains strict control of stock and maximise efficiency of the bar set-up in order to deliver efficient services to the guest.
Ensures security of Beverage stock in the Bar by ensuring all beverages are secured at close of business.
Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
GUEST SATISFACTION
Ensures that all guests are welcome and registered in a professional, efficient and courteous manner.
Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
Greets guests in a warm and friendly manner.
Answers calls in a professional manner and within 3 rings.
Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire and emergency Policies & Procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Stimulates and encourages a general awareness of health and safety.
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Be familiar with the company’s Disciplinary codes.
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Attends training as and when required.
Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
Degree/Diploma/ Certificate in Hospitality or Restaurant management
Minimum 3 years’ experience in similar position
Excellent customer service skills and the ability to communicate well with Guest
Ability to provide Guests with up-to-date information and directions
Ability to resolve team conflicts
Fluent in English.
Understanding of French, Swahili and other languages is an added advantage
Experience in using POS billing and micros systems.
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
How to Apply:
Interested candidates should send their both application letter and well detailed CV together with Degrees/Diplomas/Certificates not later than 25th June 2025 at 05:00 pm via the [email protected]; CC: [email protected]
Date and Timings:
21-06-2025 11:00 AM to 25-06-2025 5:00 PM
