CUSTOMER CARE SPECIALIST || Rwanda Development Doard (RDB)
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Exams to be conducted
1:PsychometricTest
2:Written
3:Oral
Reports To
People & Culture Division Manager
Job responsibilities
o Serve as the first point of contact for customers (in person, by phone, email, or other channels).
o Respond promptly and professionally to customer inquiries, requests, and complaints.
o Provide accurate information on products, services, policies, and procedures.
o Handle and resolve customer complaints in a timely and efficient manner.
o Escalate complex or unresolved issues to the appropriate department or supervisor.
o Follow up to ensure customer concerns are addressed satisfactorily.
o Build and maintain positive relationships with customers.
o Track customer interactions and feedback to improve service quality.
o Promote customer loyalty by ensuring a positive customer experience.
o Maintain accurate records of customer interactions and transactions.
o Prepare and submit regular reports on customer queries, complaints, and satisfaction trends.
o Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues.
o Share insights and feedback from customers to help improve products, services, and processes.
o Protect confidential customer information.
o Guide customers on how to use services or products effectively.
o Provide updates on new services, offers, or policies relevant to customers
o Any task assigned by his/her supervisor.
Qualifications
Bachelor’s Degree in Sociology
3 Years of relevant experience
Masters in Marketing
1 Years of relevant experience
Bachelor's Degree in Public Relations
3 Years of relevant experience
Master's Degree in Public Relations
1 Years of relevant experience
Master's Degree in Sociology
1 Years of relevant experience
Master's Degree in Social Work
1 Years of relevant experience
Bachelor's Degree in Marketing
3 Years of relevant experience
Bachelor’s Degree in Mass Communication
3 Years of relevant experience
Master’s Degree in Mass Communication
1 Years of relevant experience
Bachelor's Degree in Social work
3 Years of relevant experience
Required competencies and key technical skills
Strong command of written and spoken English;
Proficiency in French and Kinyarwanda is a plus;
Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
Self-motivation, ability to multitask and pay close attention to small details;
Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
Ability to prioritize tasks and complete them in a high-pressure environment;
Psychometric Languages
English
Psychometric Domains
Critical thinking
Competence / Skills
Time management
Competence / Skills
Clear and Effective Communication
Communication skills
APPLY HERE NOW : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
25-08-2025 12:36 PM to 04-09-2025 12:36 PM
