ICT OFFICER || Nyagatare District (NYAGATARE), EASTERN , RWANDA
Event Details:
google.com, pub-8424431947926653, DIRECT, f08c47fec0942fa0
Job responsibilities
I. Summary of Overall Role and Responsibilities
The ICT Officer is responsible of monitoring network of the hospital and it is always available and
accessible to all users.
II. Key Duties and Tasks
Maintain and troubleshoot all network and computer related issues;
Integrate security, physical control solutions for all confidential data and systems;
Monitor performance and manage parameters to provide fast responses to front-end users.
Identify user needs and system functionality and ensuring ICT facilities meet these needs
Planning, budgeting, developing and implementing ICT action plan
Maintaining and developing a modern, cost effective, stable and ICT infrastructure available
24 hours
Scheduling upgrades and security backups of hardware and software
To ensure relation with external ICT companies
To install computers, printers and other peripheral devices
To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s
as well as manage ICT equipment’s and toner requests.
Setup a stable schedule of preventive maintenance of computers, printers and other ICT
equipment’s
Setup and support staff members in audio/visual equipment for presentations, workshops or
trainings.
Install, maintain, troubleshoot and update operating systems, antivirus and application
programs.
Removal/disposal of non-functional ICT equipment’s.
Provide effective IT support in different departments on time
To ensure that software license laws are adhered to.
Developing in liaison with HR, a formalized training program for users with the aim of
raising skills, standards, and awareness in the use ICT applications.
To ensure the integrity, security, confidentiality of data kept in departments
To perform other related duties and responsibilities assigned by supervisor.
Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of
them.
III. Traits
Educational networking, web-based learning, mobile learning, creativity and innovation skills,
Problem solving, collaborative, flexible, accessible on calls/social media, good will at work,
Quick service delivery to users, able to work in extra time, strong/good communication with all
users.
28
IV. Key Performance Indicators
Mean Time to detect and repair (average time for a new support claim being filed from an
incident first being reported and when it is resolved)
Server Downtime.
Service Level Agreements prepared and signed
Minimum Qualification
Advanced Diploma (A1) in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering; Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage .or
Bachelor’s Degree in Computer Science, Information and Communication Technology, Software Engineering, Business Information Technology/Information Technology Applied Management, Electronics and Telecommunication Engineering, Information Management System, Computer Engineering. Having certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage.
Required Competencies and Key Technical Skills
- Understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc;
- Experience in Desktop Support, Network Administration, System Administration;
- Proficiency in internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks;
- Ability to convert high-level customer needs into a technical development strategy;
- Ability to manage and troubleshoot TCP / IP networking issues;
- Ability to repair PCs and other hardware equipment;
- Resource management skills;
- Analytical skills;
- Problem solving skills;
- Decision making skills;
- Time management skills;
- Risk management skills;
- Results oriented;
- Digital literacy skills;
- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
Qualifications
Advanced diploma in Software Engineering
0 Year of relevant experience
Advanced diploma in Computer Science
0 Year of relevant experience
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
Bachelor's Degree in Software Engineering
0 Year of relevant experience
Bachelor's Degree in Computer Science
0 Year of relevant experience
Bachelor's Degree in Computer Engineering
0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
Bachelor's Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
Bachelor's Degree in Information Management Systems,
0 Year of relevant experience
Bachelor's Degree in Business and Information Technology
0 Year of relevant experience
Advanced diploma ( A1) in Business Information Technology
0 Year of relevant experience
Advanced Diploma in Information Technology (IT)
0 Year of relevant experience
Required competencies and key technical skills
Verbal, non-verbal and written communication skills
Ability to maintain discretion and confidentiality
Demonstrate strong critical thinking skills, excellent problem-solving skills, Inclusiveness, Accountability
Psychometric Languages
English
Psychometric Domains
Critical thinking
Competence / Skills
Problem solving
Competence / Skills
Decision making
Competence / Skills
Analytical skills
Competence / Skills
Time management
Competence / Skills
Attention and concentration
Behavior and attitude
Behavioral observations
Behavior and attitude
Assertiveness
Communication skills
Clear and Effective Communication
Communication skills
APPLY HERE NOW : https://recruitment.mifotra.gov.rw/#:~:text=%3C!doctype%20html%3E,body%3E%3C/html%3E
Date and Timings:
25-06-2025 8:24 AM to 01-07-2025 11:54 AM
