African Union Avenue-RemeraP.O. Box: 6555, Kigali Rwanda
E-mail: [email protected]
Website: www.grandlegacy.rw
Tel: 280-408-080 | Cell: (+250)788-303-483)
January 16th, 2026
VACANCY ANNOUNCEMENT
Grand Legacy Hotel invites applications for the following position:
I. WAITER/WAITRESS
To provide prompt, professional, and welcoming food and beverage service to hotel guests. The Waiter/Waitress acts as the face of the hotel's dining operations, ensuring that guest expectations are met through excellent service, menu knowledge, and attention to detail while maintaining the hotel’s standards of hygiene and presentation.
RESPONSABILITIES
1. Guest Service & Order Taking
Welcoming: Greet and seat guests promptly with a smile, presenting menus and explaining daily specials or buffet options.
Menu Knowledge:Demonstrate a complete understanding of the menu, including ingredients and preparation methods, to answer questions and accommodate dietary restrictions/allergies.
Order Processing:Take food and beverage orders accurately and enter them into the Point of Sale (POS) system immediately.
Upselling:Suggest appetizers, premium beverages, or desserts to enhance the guest experience and increase revenue.
Hotel Knowledge: Answer guest inquiries regarding hotel facilities (e.g., pool hours, gym location) and local area attractions.
2. Service Execution
Delivery:Serve food and beverages to the table efficiently using proper service techniques (e.g., open-handed service, serving from the correct side).
Table Maintenance:continuously monitor tables to refill water/wine, remove dirty dishes (busing), and ensure the table remains clean throughout the meal.
Breakfast Operations:If working morning shifts, assist in setting up the breakfast buffet, refilling food stations, and clearing tables rapidly to accommodate high turnover.
Room Charges:Correctly process payments, specifically verifying guest room numbers and names for "charge to room" transactions to prevent billing errors.
3. Mise-en-Place & Hygiene
HACCP:Strictly follow HACCP guidelines and all food handling procedures to prevent cross-contamination and ensure food safety.
Setup:Prepare the dining room for service by polishing cutlery and glassware, folding napkins, and arranging tables according to the floor plan.
Side Stations: Ensure service stations (dumbwaiters) are stocked with necessary supplies (cutlery, condiments, linen) throughout the shift.
Cleanliness:Maintain high standards of cleanliness in the dining area and back-of-house pantry; follow all food safety and hygiene regulations.
Grooming:Impeccable personal presentation and adherence to the hotel’s uniform policy.
Qualifications & Experience
Education:High school diploma or equivalent. A certificate in hospitality is an advantage.
Experience:Previous experience (2+ years) in a hotel or full-service restaurant is preferred, though training is often provided for motivated entry-level candidates.
Language:Proficiency in English (verbal and written) is essential; knowledge of a second language is a strong asset in international hotels.
Skills & Competencies
Physical Stamina: Ability to stand and walk for 8+ hours and carry heavy trays.
Interpersonal Skills:Friendly, polite, and patient demeanor, even when dealing with difficult guests.
Teamwork:Ability to communicate clearly with the kitchen and other floor staff.
Attention to Detail: Ability to spot missing items or dirty glassware before they reach the guest.
Technical Skills: Proficiency in Microsoft Office (Word, Excel) and Point of Sale (POS) systems.
Working Conditions
Schedule:Rotating shifts including early mornings, late evenings, weekends, and public holidays.
Environment:Fast-paced environment with exposure to hot plates.
Flexible with working hours and able to work on holidays.
CONFIDENTIALITY
While working for the Company, you will have access to a wide variety of confidential information concerning the Company, its guests, and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside
The Company, guests and employees, unless otherwise stated
How to Apply
Interested candidates are invited to submit their application to:
[email protected]
Note: Due to the high volume of applications, Grand Legacy Hotel may not be able to respond to all applicants. Only shortlisted candidates will be contacted.
Application deadline : January 26 ,2026
